Refund policy

At Freemartz, we carefully check every order before dispatch. Please read this policy before placing an order.

1. No Returns or Refunds for Change of Mind
All sales are final. We do not accept returns, exchanges, or refunds for reasons such as:

• You changed your mind or no longer need the product
• You ordered the wrong size, colour, or variant
• You found the product cheaper elsewhere
• The product did not meet your personal expectations, when it matches the description and images on our website

2. Exceptions: When We Will Help
We will replace your order or issue a refund only if:

• The product arrived damaged or broken
• You received a wrong product (different from what you ordered)
• The product is defective or not working on arrival
• Your package is missing items

3. How to Report an Issue

• Contact us within 48 hours of delivery
• Email: siddhantmaheshwari121211@gmail.com
• Share your Order Number and clear photos or an unboxing video showing the issue and the packaging
• Without proof, we may not be able to process the request

4. Resolution
Once your claim is verified, we will offer a replacement or a refund to your original payment method. Refunds are processed within 5–7 working days after approval. COD orders are refunded via bank transfer or UPI, and we will ask for your details.

5. Order Cancellation
Orders can be cancelled only before dispatch. Once shipped, they cannot be cancelled. To cancel, email us immediately with your Order Number.

6. Undelivered / Refused Orders
If you refuse delivery or are unavailable on multiple delivery attempts, the order will be returned to us and shipping charges may be deducted from any refund. We may restrict COD for repeat cases.

7. Contact Us
Freemartz | siddhantmaheshwari121211@gmail.com | freemartz.com